Frequently Asked Questions
Why choose Paws at Heart?
Paws at Heart offers a higher standard of personalised one-on-one care. I provide a quiet home environment where there are no kennels and no compromises — just dedicated, professional attention in a calm, loving and nurturing environment.
What breeds of dogs do you specialise in?
This service is perfect for small dogs and Oodles. Every dog is treated as an individual, with care adapted to their unique needs.
What experience do you have with dogs?
​I have professional marine animal care experience and a strong understanding of canine behaviour, routine and wellbeing, providing calm, attentive and personalised care.
Do you care for more than one dog at a time?
​No. Paws at Heart is an exclusive one-on-one service. I care for only one dog (or dogs from the same household) at a time to ensure undivided attention, consistency and a calm environment.
Will my dog follow their usual routine?
​Yes. Maintaining your dog’s normal routine is a core part of my care, with daily schedules and special requirements followed as closely as possible for consistency and reassurance.
What does the booking process involve?
​After your enquiry, a Facetime call and a Meet and Greet are arranged to get to know you and your dog. If we’re the right fit, your booking will be confirmed and an invoice is emailed.
How do I book or enquire?
Bookings are limited to maintain exclusivity. Please get in touch via message or email to discuss availability and ensure Paws at Heart is the right fit for your dog.
Do you require payment prior to the service?
Yes. Full payment is required prior to the commencement of the service to reserve your dates and secure your booking.
What is your cancellation policy?
We understand that plans can change. Cancellations made within a specified period may result in the full or partial forfeiture of the payment, as bookings are reserved exclusively for your dog. Any applicable details will be outlined at the time of booking.